Refund Policy

Garaoui LLC · Last updated 16 October 2026

1. App subscriptions bought through Apple or Google

If you subscribed inside the iPhone or Android app, Apple or Google took the payment, so they handle the refund. Request it through your App Store or Google Play account. We cannot refund those purchases ourselves.

2. Subscriptions we bill directly

If we billed you directly, you can cancel at any time from the account page. Cancelling stops future renewals, and access continues until the end of the period you paid for. We refund any charge within 14 days of the payment date.

3. Physical products

You can return an unused item in its original packaging within 30 days of delivery for a refund of the item price. Email us first so we can give you the return details. Return shipping is paid by the customer unless the item arrived damaged, defective or not what you ordered.

Damaged or wrong items

If your order arrives damaged, defective or incorrect, email us within 14 days of delivery with your order number and a photo. We will send a replacement or refund you in full, including shipping, and you do not need to return the item unless we ask.

Items we cannot take back

• Items that were used, washed or damaged after delivery.
• Custom or personalized items, unless they arrived damaged or incorrect.

4. How to request a refund

Email contact@garaoui.com with your order number or the email address used at checkout, and tell us what you need. We reply within two business days.

5. When you get your money

Once we approve a refund, we send it to the original payment method. Your bank or card issuer usually posts it within 5 to 10 business days. Shipping fees on a standard order are not refunded unless the order was our mistake.

6. Contact

Garaoui LLC
30 N Gould St, Ste R
Sheridan, WY 82801, United States
contact@garaoui.com